Responsiveness
When we're heading into uncharted waters it's natural to feel some degree of fear or anxiety. Responsiveness is the kindest way to respond.
Responsiveness, whether it's used as an adjective or a noun, is a basic aspect of human interaction and effective communication. As an adjective, it describes a person or system’s readiness to respond or react appropriately and sympathetically. This quality is often associated with attentiveness and the ability to adapt swiftly to others’ needs or changing circumstances. For example, a responsive customer service representative listens carefully to concerns and offers timely, appropriate solutions, fostering trust and satisfaction.
Responsiveness can also mean the act of giving particular attention to what someone needs. This could involve noticing subtle cues in a conversation or responding to an unspoken need, showing care and empathy. Whether in personal relationships or professional settings, responsiveness ensures that the other person feels heard, understood, and valued.
Most of us would agree responsiveness is a quality we’d like to experience more of in our interactions with others. Think of it as an on ramp to inclusiveness.
People living with vision loss often describe feeling misunderstood by sighted family members, friends, or healthcare providers. Sometimes even eye care specialists don’t recognize a diagnosis of glaucoma, diabetic retinopathy, or macular degeneration as a print access disability and a transportation challenge when scheduling future eye appointments. How a blind patient will get a prescription filled is a real barrier. It requires extra work to figure this bit out.
Responsiveness involves perspective taking. It means attentiveness to the practical realities inherent in being unable to read 10-point font on a printed page or drive oneself to the pharmacy. Not everyone has sighted assistance available to help get their prescriptions right away (others may not have assistance at all).
Detecting the barrier exists and sharing ownership around problem-solving is responsive.
Engaging thoughtfully could mean medical staff asking direct questions like, “What’s the best way to give you your prescriptions? Would you like these sent directly to your pharmacy, delivered by mail, or a paper script?” Responsiveness builds trust and stronger relationships. By being responsive, individuals and organizations can build deeper connections, promote mutual respect, and create environments where people feel supported and acknowledged.